Returns and Refunds Policy

🌙 Lunar Winterlight Store: Returns and Refunds Policy 🔄

Thank you for shopping with Lunar Winterlight Store. We aim for all our customers to be completely satisfied with their purchase. If, for any reason, you are not entirely happy with your order, we invite you to review our policy on refunds and returns. This policy applies to all orders placed within the United Kingdom and internationally.

1. Your Right to Cancel (Returns) In accordance with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. We extend this period to offer you more flexibility. You have 30 calendar days from the date you received your item(s) to initiate a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging.

  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items The following items cannot be returned:

  • Gift cards.

  • Perishable goods (e.g., food items).

  • Custom products (e.g., special orders or personalised items).

  • Seasonal items (e.g., items marked as "Final Sale" after the end of the holiday season).

Please contact us if you have questions or concerns about the eligibility of your specific item.

3. The Refund Process Once your return is received and inspected, we will send you an email notification. We will inform you of the approval or rejection of your refund based on the item's condition.

  • If approved: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days of receiving the returned goods.

  • Late or Missing Refunds: If the refund has not appeared after 14 days, please first check your bank account, then contact your credit card company. If the issue persists, please contact us for assistance.

4. Exchanges We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same item, please send us an email immediately.

5. Shipping Returns To return your product, please mail it to our registered office: LUNAR CASH LTD (trading as Lunar Winterlight Store) 86-90 Paul Street London England EC2A 4NE Please note:

  • You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an item being faulty or damaged upon delivery.

  • Shipping costs are non-refundable.

  • If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

6. Damaged or Faulty Goods (Statutory Rights) If your item arrives damaged or faulty, please contact us immediately (within 48 hours of delivery) at lunarwinterlightstore@tuta.com with photographic evidence of the damage. In line with the Consumer Rights Act 2015, we will arrange for a replacement or a full refund, including any standard shipping costs you incurred.

Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: lunarwinterlightstore@tuta.com

  • Post: LUNAR CASH LTD 86-90 Paul Street London England EC2A 4NE